Services
Every engagement starts from the most practical solution for your budget — no padding, no unnecessary complexity, no runaway scope.
Application Development
Event-driven, serverless applications built for reliability and scale — across AWS Lambda, Cloudflare Workers, and the broader serverless ecosystem.
- API design and development (REST and GraphQL)
- Serverless and edge application development
- Event-driven architectures with queues, topics, and streams
- NoSQL data modelling for high-throughput workloads
- Workflow orchestration and long-running process management
- TypeScript/Node.js and Python function development
- Infrastructure as Code and deployment automation
- Observability: structured logging, tracing, and alerting
Background delivering production serverless systems handling millions of invocations per month
Cloud Architecture & Infrastructure
Robust, scalable cloud infrastructure designed from first principles — whether you're starting fresh, migrating from on-premise, or untangling years of technical debt.
- Cloud architecture design and Well-Architected reviews
- Greenfield account and network architecture
- Multi-account and multi-cloud strategy
- Cloud migration planning and execution (lift-and-shift, re-platform, re-architect)
- Cost optimisation: right-sizing, waste auditing, commitment planning
- Security posture assessment and hardening (IAM, policies, threat detection)
- Infrastructure as Code with Terraform, CDK, and Pulumi
- CI/CD pipeline design and implementation
Typical engagement: architecture design sprint (1–2 weeks) or ongoing embedded engineering
Contact Centre Solutions
End-to-end contact centre deployments — from IVR design and agent desktop to CRM integration and real-time analytics. Platform-agnostic, built around your customer experience.
- Contact centre platform architecture and configuration
- IVR and contact flow design with natural language intent handling
- Agent workspace setup with CRM and case management integration
- CRM integration (Salesforce, Dynamics, custom)
- Real-time and historical analytics and quality monitoring
- Outbound campaign configuration
- Workforce management and forecasting setup
- Migration from legacy on-premise PBX or other CCaaS platforms
Experience delivering enterprise contact centre deployments serving thousands of agents — including on Amazon Connect
AI Integration
Practical AI built into your products and operations — from LLM-powered workflows to intelligent automation. Focused on real business outcomes, not AI for its own sake.
- LLM integration and prompt engineering for production workloads
- AI-powered contact centre automation (intent detection, agent assist, summaries)
- RAG pipelines and knowledge base integration
- AI workflow orchestration and multi-step agent design
- Model evaluation, fine-tuning strategy, and provider selection
- AWS Bedrock, OpenAI, Anthropic, and Cloudflare AI deployment
- Guardrails, safety, and responsible AI implementation
- Embedding AI features into existing products without full rewrites
Hands-on implementation — not strategy decks. AI that ships and works in production.
Technical Advisory & Fractional CTO
Technical leadership on a flexible basis — for startups that need CTO-level thinking, or established teams that need an experienced second opinion.
- Technology strategy and roadmap development
- Architecture review and technical due diligence
- Engineering team mentoring and code review
- Vendor and tooling evaluation
- Hiring support: technical interview panels, job spec review
- Board and investor-level technical communication
- Agile/delivery process assessment
- Build vs. buy decision-making
Engagements from a single advisory day through to long-term fractional CTO retainer
Infrastructure Review & Optimisation
A focused review of your existing cloud infrastructure — identifying cost, performance, security, and reliability improvement opportunities across your stack.
- Full infrastructure audit against Well-Architected principles
- Cost analysis: identify waste, over-provisioned resources, and savings opportunities
- Security gap analysis with prioritised remediation backlog
- Performance bottleneck identification and resolution
- Reliability review: redundancy, failover, backup and restore testing
- Operational excellence: alerting, runbooks, incident management
- Detailed findings report with prioritised recommendations
- Optional: hands-on implementation of agreed improvements
Cost, security, and reliability improvements identified and prioritised — with a clear remediation plan you can act on immediately
Not sure which service fits?
Most engagements start with a conversation. Tell us what you're building or what problem you're trying to solve, and we'll work out the best approach.