Services

What we deliver

Practical cloud engineering across the full AWS stack. Every engagement is hands-on, senior-level, and scoped to deliver real outcomes — not just reports.

Cloud Architecture & AWS Consultancy

Robust, scalable AWS infrastructure designed from first principles — whether you're starting fresh or untangling years of technical debt.

  • Well-Architected Framework reviews and remediation plans
  • Greenfield AWS account and VPC architecture
  • Multi-account AWS Organizations strategy and setup
  • Cloud migration planning and execution (lift-and-shift, re-platform, re-architect)
  • Cost optimisation: Reserved Instances, Savings Plans, right-sizing, waste auditing
  • Security posture assessment and hardening (IAM, SCPs, GuardDuty, Security Hub)
  • Infrastructure as Code with Terraform and AWS CDK
  • CI/CD pipeline design and implementation

Typical engagement: architecture design sprint (1–2 weeks) or ongoing embedded engineering

Amazon Connect & Contact Centre Solutions

Complete contact centre deployments on Amazon Connect — from IVR design to agent desktop, CRM integration, and real-time analytics.

  • Amazon Connect instance architecture and configuration
  • IVR and contact flow design with natural language intent handling via Amazon Lex
  • Agent workspace setup with Customer Profiles and Cases
  • CRM integration (Salesforce, Dynamics, custom)
  • Real-time and historical analytics with Contact Lens
  • Outbound campaign configuration
  • Workforce management and forecasting setup
  • Migration from legacy on-premise PBX or other CCaaS platforms

Delivered enterprise Amazon Connect deployments serving thousands of agents

Serverless Application Development

Event-driven, serverless applications built for reliability and scale — using AWS Lambda, API Gateway, DynamoDB, and the broader serverless ecosystem.

  • API design and development (REST and GraphQL) on API Gateway + Lambda
  • Event-driven architectures with EventBridge, SQS, and SNS
  • DynamoDB data modelling for high-throughput workloads
  • Step Functions workflow orchestration
  • Real-time data processing with Kinesis
  • TypeScript/Node.js and Python Lambda functions
  • SAM and CDK for serverless IaC and deployment
  • Observability with CloudWatch, X-Ray, and structured logging

Production serverless systems handling millions of invocations per month

Technical Advisory & Fractional CTO

Senior technical leadership on a flexible basis — for startups that need CTO-level thinking, or established teams that need an experienced second opinion.

  • Technology strategy and roadmap development
  • Architecture review and technical due diligence
  • Engineering team mentoring and code review
  • Vendor and tooling evaluation
  • Hiring support: technical interview panels, job spec review
  • Board and investor-level technical communication
  • Agile/delivery process assessment
  • Build vs. buy decision-making

Engagements from a single advisory day through to long-term fractional CTO retainer

Infrastructure Review & Optimisation

A focused review of your existing AWS infrastructure — identifying cost, performance, security, and reliability improvement opportunities.

  • Full AWS account audit against Well-Architected pillars
  • Cost analysis: identify waste, over-provisioned resources, and savings opportunities
  • Security gap analysis with prioritised remediation backlog
  • Performance bottleneck identification and resolution
  • Reliability review: redundancy, failover, backup and restore testing
  • Operational excellence: alerting, runbooks, incident management
  • Detailed findings report with prioritised recommendations
  • Optional: hands-on implementation of agreed improvements

Typical cost savings of 20–40% identified in initial AWS account audits

Not sure which service fits?

Most engagements start with a conversation. Tell us what you're building or what problem you're trying to solve, and we'll work out the best approach.

Get in touch